Privacy Policy


The products of CoolBest and all related services and activities, including this website, are developed and published by Riedel B.V., Frankeneng 12, 6717 AG Ede, The Netherlands.

This Privacy Policy is applicable to the collection, use and all other forms of processing of personal data in connection with CoolBest products. Riedel B.V. undertakes to respect and protect your privacy and the security of personal information you share with us.

From time to time this website may contain links to websites of other companies or organizations. You should carefully read the privacy policy of such websites, as they may differ from the privacy policy of Riedel B.V.

Who is responsible for your data?

Riedel is the responsible legal person for the collection and processing of your personal data in connection with CoolBest products.

Why do we collect your personal data ?

If you choose to register or otherwise contact us, we ask you for certain personal information, such as name, address and your e-mail address. Riedel can use this information to:

  • Communicate with you in a personal way, for example in response to your feedback or service requests or to, if desired inform you about CoolBest products;
  • Manage and execute your purchase of CoolBest products;
  • Manage your account with CoolBest;
  • Manage your participation in any contests, promotions, surveys or options on the website;
  • Conduct market research and improve our business operations.

How do we collect your personal data?

You can provide your personal data in different ways, for example by:

  • Communicating with our customer service by E-mail, telephone or in writing;
  • Participate in a promotion, event, contest or online forum;

How do we share your personal data?

Riedel can share your personal data with external service suppliers or intermediaries who perform certain processing activities on behalf of Riedel. Riedel will not sell, rent, lease or provide your personal data to third parties for their own purposes. Riedel requires these service suppliers to carefully protect your personal data.

In addition, we will release your personal data if required by law to do so, if necessary to avoid or combat fraud, to solve a dispute or for any other urgent legitimate reason that outweighs your privacy interests, such as the security of our company and the safety of employees.

Your choices

If you choose to register with CoolBest, you agree that Riedel and its intermediaries collect, store, use, provide and otherwise process your personal data in connection with above mentioned purposes.

Register with CoolBest

We would like to send you information about CoolBest products that may be of interest to you by e-mail, regular mail or other communication channels. However, we only do this if you explicitly give permission to receive such messages from us.

Your choice not to make use of this will not affect the communication preferences you previously communicated to us through other contact data or a different user account.

You will always have the option to unsubscribe from further messages of Riedel in connection with CoolBest products.

Attention: If  you unsubscribe from messages related to CoolBest products you may still receive messages that have already been started due to the processing time and the production schedules.

How do we protect your data?

We protect your personal data through various security measures, such as the use of secured registration forms, data encryption and access restrictions to your personal data.

Data transfer

You should be aware that the business units responsible for sales and marketing of CoolBest products are part of Riedel. As a result, there may be a transfer of your personal data within the Riedel Group. In addition, hosting of the Riedel system takes place via an internet provider in the Netherlands. We can assure you, that we have taken all precautions to maintain the confidentiality and security of your data.

Cookies and tracking

On this website we make use of ‘cookies’, small text files that are stored on your computer. This allows us to recognize your computer on a subsequent visit. If you use an online shopping cart, we can track your purchases by means of cookies. If you don’t want to receive cookies, you can read in the Help-function of your internet browser how to block them or how to be notified before a cookie is placed on your computer.

If you block cookies, you may no longer be able to use all options on this website.

If you visit this website to search, read or download this website, we will collect and store specific ‘visitor information’ about you such as the name of the domain and the host you are connecting to, the

Internet Protocol (IP)-address of the computer you use, the date and time of your visit and the intiernet address of the website that contained the link to this website. We use this information to track traffic on this website and to improve the website.


We strongly recommend parents to actively monitor the online activities of their children. In general, Riedel doesn’t intentionally collect data from children and/or intentionally communicates with children. If communication with a child is necessary, we will try to enable parents or legal guardians to give permission before we use the child’s personal data, unless we only answer a question from a child or grant a request.

Policy changes

The Privacy Policy of CoolBest may be changed from time to time. We therefore recommend that you read this policy regularly. The policy was last changed on January 10, 2018.

Questions and Feedback

Send  your questions and comments on the subject privacy to In addition, you can request access to your personal data and rectification and/or deletion of your data if they are incorrect or not relevant for the aforementioned purposes. Please contact the customer service via mentioning your name, company name and address.

Last version: 10 January 2018

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